Refund Policy

Last updated: September 10, 2026

InteriorAI is committed to providing quality AI interior design services. This Refund Policy outlines the circumstances under which refunds may be issued for credit pack purchases.

1. Credit Pack Refunds

All payments for AI generation credit packs are one-time purchases. Refund requests are evaluated on a case-by-case basis according to the following guidelines:

1.1 Eligible for Refund

  • Refunds for credit packs are available if requested within 48 hours of the purchase date, provided the credits have not been fully used.
  • Duplicate charges caused by billing errors — full refund.
  • Service unavailability exceeding 72 hours due to our fault — prorated refund or credit extension.
  • Statutory rights (e.g., EU/UK 14-day withdrawal right) are reserved for first-time purchasers.

1.2 Not Eligible for Refund

  • After 48 hours from purchase, or once credits have been used.
  • Credit packs that have expired (30 days from purchase date).
  • Accounts terminated for violation of our Terms of Service or Acceptable Use Policy.

1.3 Free Credits

Free credits provided by InteriorAI do not involve payments and therefore are not subject to refunds.

2. No Cancellation Needed

Since credit packs are one-time purchases with no automatic renewal or recurring charges, no cancellation is required. Once your credits are used or expire, you simply purchase a new pack when needed.

3. How to Request a Refund

To request a refund, contact us at refunds@interiorai.com with:

  • Your account email address.
  • The date of the charge.
  • The transaction ID (if available).
  • The reason for your refund request.

We will confirm receipt within 2 business days and resolve eligible requests within 5–10 business days, refunded to the original payment method.

4. Chargebacks and Disputes

If you initiate a chargeback or dispute through your bank or payment provider before contacting us:

  • Your account will be immediately suspended pending resolution.
  • Resolution may take 30–90 business days depending on the payment provider.
  • If the chargeback is found to be invalid, your account may be reinstated and you may be liable for associated fees.

We encourage you to contact us at billing@interiorai.com before initiating a chargeback so we can resolve the issue promptly.

5. Exceptions

InteriorAI reserves the right to issue refunds outside of this policy in exceptional circumstances, including technical failures that prevented you from using the Service, or billing errors made by InteriorAI.

6. Contact Us

For refund requests or questions about this policy: